If you experience any internet connectivity issues in a major Ecuadorian city like Cuenca or Manta, the quickest solution is to connect to a nearby Wi-Fi network. Most hotels, cafes, and even some public squares offer free Wi-Fi. Once connected, please contact our 24/7 Ecuador Abroad support team via WhatsApp or email. We're here to help troubleshoot and get your Claro or Movistar connection back online.
HELP CENTER
What steps should I take if my internet stops working in an Ecuadorian city?
Updated April 22, 2026
Was this answer helpful?
Related questions
Other answers in this topic that travelers found useful.
Does my European SIM card offer free roaming with Triply in Serbia?
That's a common misconception, so it's great you're asking! While Serbia is geographically in Europe, it's not part of the European Union. T…
Read answerShould we install our Triply eSIMs before we fly or at Paris CDG Airport?
We strongly recommend your entire group installs their Triply eSIMs before you even board your flight! Why? Because airport Wi-Fi, especiall…
Read answerHow can I check if my phone is compatible with a Triply eSIM?
It's super easy to check if your device is ready for a Triply eSIM! While most modern smartphones from brands like Apple , Samsung , and Goo…
Read answerCan Triply's Serbia eSIM be used in other Balkan countries?
For your Triply group exploring the Balkans, it's important to note that this specific eSIM plan is tailored exclusively for use within Serb…
Read answerCan we use aurora hunting apps with our Triply eSIM in Iceland?
Absolutely! Your Triply eSIM is perfect for keeping your group connected to those crucial real-time updates. When you're chasing the Norther…
Read answer